Amazon's SAFE-T claims are a lifesaver for sellers, but they require rigorous proof to be approved. If you've ever had a claim rejected due to "insufficient evidence," this guide is for you.
Why Photos Aren't Enough
While photos can show a damaged item, they don't prove when the damage happened. Amazon investigators look for continuity. A video showing the shipping label (AWB) and the item together in one shot provides "Chain of Custody" that photos simply can't match.
Key Elements for a Successful Claim:
- Clear AWB Visibility: The tracking number must be readable in the video.
- Product Inspection: Show the serial number or unique identifiers of the product.
- The Package State: Show the condition of the outer box before opening (if it's a return).
- No Edits: Raw, unedited footage is much more trustworthy than a series of clips.
How VMS Guru Automates This
Our TrackVid software automatically links your AWB numbers to the correct video timestamps. When you need to file a SAFE-T claim, you don't have to search through hours of footage—just enter the AWB, and your evidence is ready to be exported.
Don't let fraudulent returns eat your margins. Start using video evidence to back every claim you file.
