Every Tool You Need to Win Every Claim
VMS Guru combines AI-powered video management, automated claim filing, and marketplace integrations into one platform — at the industry's lowest price.
Built for Every Workflow
Eight powerful modules that work together to protect your revenue, automate your claims, and give you total visibility over every order.
AI Video Management System (VMS)
Auto-trigger recording the moment any order barcode is scanned. Camera starts, records, stops — fully autonomous. Works with CCTV, IP cameras, and webcams alike. Every second of footage is stored and indexed automatically.
Learn moreClaim Management System (CMS)
When a fake return or marketplace dispute lands, VMS Guru's AI locates the exact packing video, attaches it, and files the claim on AJIO, Flipkart, Amazon, or Myntra — in under 2 minutes. Zero manual steps.
Learn moreAWB & Order ID Linking
Every video is auto-tagged with AWB barcode, Order ID, SKU, marketplace, and timestamp at the point of recording. Search any order in seconds. No spreadsheets, no scrolling through hours of CCTV.
Learn more<200ms Ultra-Low Latency
Industry-fastest CCTV stream processing at under 200ms. Competitors operate at 500ms–2s+ latency. VMS Guru's real-time pipeline means crisp, uninterrupted footage every time — even at high packing speeds.
Learn morePre & Post Buffer Recording
Capture footage before and after the barcode scan — on both CCTV and webcam. Competitors only support pre/post buffers on CCTV. This is the only way to guarantee no critical frame is ever missed.
Learn moreAJIO Auto-Claim & CCTV Reply
When AJIO sends a 'CCTV Footage Required' email, VMS Guru detects it, pulls the correct packing video by Order ID + AWB, and dispatches the reply — in real time, 24×7. Claim tickets raised in under 2 minutes.
Learn moreD2C WhatsApp Automation
Auto-send your packing video link to customers on WhatsApp the moment their order is packed — via Interakt, Mark360, or 11za. Reduces WISMO queries by 40% and 'wrong item' disputes before they start.
Learn moreNative D2C Platform Integrations
Direct integrations with Shopify, WooCommerce, MedusaJS, and WordPress. No middleware APIs. Orders flow in automatically, videos are linked, disputes are filed — all without touching a spreadsheet.
Learn moreHow Each Feature Works
Under the hood: the exact flow that makes VMS Guru 10× faster than any manual process.
VMS — Video Management
Scan order barcode at packing station
Camera auto-triggers recording instantly
Video tagged to Order ID, AWB, SKU & marketplace
Stored in encrypted cloud, indexed for instant search
Live Recording Preview
Video management dashboard
Claim Dashboard
AI claim management system
CMS — Claim Management
Marketplace dispute or fake return detected
AI locates the matching packing video
Claim filed automatically with evidence attached
Status tracked in real-time dashboard
AJIO Automation
AJIO inbox monitored 24×7 automatically
CCTV footage request email detected instantly
Packing video auto-attached and reply dispatched
Claim ticket raised and tracked in under 2 minutes
Without VMS Guru
Claim win rate on AJIO disputes
- Manual email monitoring
- Hours to find correct footage
- Missed claim windows
- No tracking or audit trail
With VMS Guru
Claim win rate on AJIO disputes
- 24×7 inbox monitoring
- Video retrieved in seconds
- Claims filed in under 2 min
- Full audit trail & dashboard
The Technical Edge No Competitor Has
Most VMSs are built on slow RTSP polling. VMS Guru uses an optimised stream pipeline that cuts latency below 200ms — ensuring every frame is captured, even at 500 orders/day packing speed.
VMS Guru vs The Rest
Feature-by-feature comparison against legacy VMS platforms.
| Feature | Other VMSs | VMS Guru |
|---|---|---|
| AI-Triggered Recording | Manual start/stop | Fully autonomous |
| Camera Latency | 500ms – 2s+ | <200ms |
| Pre & Post Buffer (Webcam) | Not supported | Included |
| Auto Claim Filing | Manual upload required | AI files in <2 min |
| AJIO CCTV Auto-Reply | Not available | 24×7 automation |
| AWB + Order ID Tagging | Spreadsheet required | Auto-tagged at scan |
| D2C WhatsApp Automation | Third-party addon | Native integration |
| Shopify / WooCommerce | API middleware needed | Direct integration |
| Marketplace Coverage | 1–2 platforms | Amazon, Flipkart, AJIO, Myntra |
| Pricing | Enterprise rates | Industry's lowest |
See It Live in 20 Minutes
Watch VMS Guru auto-trigger a recording, file a claim, and reply to AJIO — all in a single 20-minute session. No commitment required.