VMS Guru automatically records every packed order using AI, sends personalized packing videos to customers via WhatsApp or Email, and securely stores video proof for every shipment. Prevent false claims, resolve disputes faster, and build customer trust—all without changing your existing warehouse workflow.
No credit card required • Use your existing phone or camera • Get started in minutes
Every order processed through VMS Guru automatically protects your business, builds customer trust and helps your warehouse run more accurately — all without changing your existing packing workflow.
Every order is automatically recorded and securely stored as searchable video proof. Resolve customer complaints, courier disputes and marketplace claims with confidence.
Packing videos are shared automatically via WhatsApp and Email, then invite reviews and recommend relevant products — all from one branded post-purchase journey.
VMS Guru monitors your packing station in real time to catch incorrect items, missing products and suspicious activity before orders are ever dispatched.
Getting started is as simple as installing the VMS Guru desktop app and placing a camera above your packing station. Start with a webcam, your phone, or a CCTV camera — upgrade whenever you're ready.
Use your existing Android phone as an overhead camera. Perfect for small businesses and new warehouses — no additional hardware required.
Simply connect a webcam to your packing computer and start recording. Ideal for growing businesses that want plug-and-play reliability.
Already have CCTV cameras installed? Connect them directly to VMS Guru and keep using your existing infrastructure.
Start with a phone today. Upgrade to professional cameras whenever your business grows.
Trusted by sellers shipping on
Your packers do exactly what they always do. VMS Guru does everything else: triggers the camera, tags the video, holds the proof, and files the dispute the moment it's needed.
Your team scans the AWB or Order ID barcode like normal. The connected camera (any CCTV, IP cam, or webcam) auto-triggers — no buttons, no software training.
Computer-vision and OCR models read the AWB barcode, recognize the SKU on screen, and stamp the clip with Order ID, marketplace, operator and timestamp — zero manual entry.
The camera feed shows up on the packer's screen in real time — no freezing, no stutter, no delay. Smooth visual feedback means faster packing and zero retries, even at peak hours.
Customer returned the wrong item or the shipping company tampered with the parcel. VMS Guru locates both clips in 0.4s, drafts a marketplace-compliant claim, and auto-submits it in under 2 minutes. Shipping company eats the loss — not you.
No training, no new SOPs. Your packers do exactly what they do today — VMS Guru hooks into each step automatically and quietly captures everything you'll ever need as proof.
Operator holds the shipping label up to the camera. The Order ID, AWB and SKU are read in real time and a recording session is auto-started.
Auto-trigger · <200ms
The picked product is presented to the camera so the SKU and the physical item are captured together — your locked-in proof of what actually went in the bag.
SKU + visual match
Insert the product into the bag, stick the shipping label on, and hold the sealed parcel up to the camera. The full chain is recorded and tagged to the Order ID.
Tamper-proof clip · cloud synced// 3 steps · ~30 seconds per order · zero extra clicks
Every feature is wired into the same AI core. Vision, OCR, anomaly detection and a claim-drafting LLM run on every parcel — quietly, in real time — so your team only sees the wins.
Auto-triggered recording on every barcode scan. Works with any CCTV, IP camera or USB webcam. No new hardware required.
When a dispute arrives, our engine retrieves the matching forward and reverse videos and files the claim with marketplace-compliant evidence.
Every clip is auto-tagged with Order ID, AWB, SKU, marketplace, operator and timestamp. Search any order in under a second.
The fastest CCTV stream pipeline in the industry. Competitors operate at 500ms–2s+. We never miss a frame, even at peak packing speed.
Capture footage from before and after the scan — on both CCTV and webcam. Critical frames are never missed, even when scans are rapid.
Auto-send the packing video to your customer on WhatsApp the moment it's packed. Cuts WISMO queries by 40% and stops disputes before they start.
Inbox monitored 24×7. The instant AJIO requests footage, the right clip is attached and the claim ticket is raised — in under 2 minutes.
Run one warehouse or twelve from a single command center. Per-location analytics, role-based access, unlimited team members at no extra cost.
Direct connectors for Shopify, WooCommerce, MedusaJS and WordPress. Orders flow in automatically — no middleware, no spreadsheets.
VMS Guru isn't a video recorder with "AI" sprinkled on top. It's a stack of purpose-built models — computer vision, speech, OCR, anomaly detection and a claim-drafting LLM — working in real time on every parcel that leaves your warehouse.
Recognizes the actual product on camera and matches it to the picked SKU — frame-perfect, even when packers flash items past at speed.
99.4% accuracy · trained on 8M parcelsReads barcodes, AWB labels and product codes off live video — no scan gun needed. Auto-tags every clip the moment a label enters frame.
<120ms inference timeAnomaly model compares forward and reverse video frame-by-frame. Catches swap fraud, empty boxes and mis-pack incidents before refunds clear.
Detects 14 fraud patternsReads the marketplace's dispute reason and writes a compliant claim narrative — tone, evidence order and policy clauses tailored per platform.
Compliant for 14 marketplacesType "blue kurta packed Tuesday morning" and pull the exact 14-second clip in under a second — across months of footage and multiple warehouses.
Natural-language · multilingualCompetitors poll RTSP streams every few seconds. VMS Guru ingests, transcodes and indexes in a single sub-200ms pipeline. Pre/post-buffer works on webcams too — a feature literally no one else ships.
Pay once for a credit bundle. We give you more credits per ₹ than other platforms — and throw in a bonus on top. No monthly fees, credits never expire.
// 1 credit = 1 packing video · Credits never expire · Taxes extra · Top up anytime
Marketplaces, D2C platforms, OMS tools, courier APIs and WhatsApp BSPs — connect in a click and stop touching spreadsheets.
Recording, claim filing, cameras, pricing, data security — the details are all in one place.
Check the FAQ →Join 15+ e-commerce sellers running VMS Guru on every dispatch. Live in 30 minutes. Win every claim.
