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MarketplacesOfficial VMS Partner

Connect AJIO to VMS Guru

VMS Guru is an officially recognised VMS partner for AJIO. Every order gets a packing video attached automatically, and the "CCTV Footage Required" emails that used to eat your afternoon get answered without anyone opening a DVR.

What you get

AJIO orders, recorded and defensible.

Auto-link packing video to every AJIO order
One-click claim filing with pre-attached video proof
Auto-reply to "CCTV Footage Required" emails
Real-time dispute status tracking
Setup

How to connect AJIO.

Most sellers are recording their first order within half an hour. No installer visit, no wiring.

  1. 1

    Create your VMS Guru account

    Sign up and install the desktop app on the PC at your packing station. It runs on Windows and takes a couple of minutes.

  2. 2

    Connect your AJIO seller account

    Open Integrations in the VMS Guru dashboard, choose AJIO, and authorise your seller account. Orders start syncing straight away — no CSV uploads.

  3. 3

    Point a camera at the packing table

    Any USB webcam, an existing CCTV feed, or the phone in your pocket. Position it so the product, the box and the shipping label are all in frame.

  4. 4

    Pack, scan, done

    Scan the shipping label at the station. VMS Guru starts recording, binds the clip to that order ID and AWB, and files it the moment the parcel is sealed.

  5. 5

    Let the CCTV requests answer themselves

    When AJIO asks for footage on a disputed order, VMS Guru finds the clip by order ID and replies within the response window, with the video and metadata attached.

Want someone to do it with you?

Book a 20-minute onboarding call and we'll connect your AJIO account, set the camera up and record a test order together while you watch.

Questions

How fast does AJIO need the footage?

AJIO works to a fixed response window from the moment the request is raised. Because clips are indexed by order ID as they are recorded, the reply goes out without anyone searching for the file.

Record every AJIO dispatch.

Start free, or have us walk you through the setup on a live call.