Simple, fair refund terms.

When we issue a full refund

We offer a full refund if any of the following apply:

• The software does not function as described and we are unable to resolve the issue.
• VMS Guru is not compatible with your device or operating system and we cannot provide a workaround.
• You experience a critical technical failure that prevents you from using the service, and our support team cannot fix it within a reasonable timeframe.

To request a refund, use the button below or contact us at info.vmsguru@gmail.com / +91 70 41 44 0530. We typically respond within 1 hour.

Credits never expire

If you choose not to request a refund, or if your situation does not qualify for one, your purchased credits remain in your account indefinitely. There is no expiry date — credits you buy today will still be available whenever you need them, no matter how much time has passed.

Credits are non-transferable

Credits are tied to the account they were purchased under and cannot be transferred to another account, business, or individual under any circumstances. This applies to gifting, selling, reassigning, or any other form of transfer.

What is not eligible for a refund

• Credits that have already been consumed (videos recorded and stored).
• Dissatisfaction with claim outcomes — marketplace decisions are outside our control.
• Change of mind after purchase where the software is working as intended.